Privacy Policy

Last Updated: 4/27/2026

1. Overview

   OptoLeads LLC, managing the Concrete Bear™ brand ("we," "our," "us"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide while utilizing our website and services.

2. Information We Collect

   We collect information that you voluntarily provide when requesting a quote or communicating with our team. This may include your name, property address, phone number, email address, project details, and audio recordings of phone communications for quality assurance.

3. Use and Sharing of Your Information

   We use your information to process your inquiry, facilitate your service request, and ensure a high-quality customer experience. To successfully fulfill your requested services, we may share your information with authorized, independent local providers as needed.

   By requesting a quote, you provide express consent for us to share your project details with these authorized providers.

4. Data Security and Retention

   We implement standard security measures to protect your information from unauthorized access. We retain your data for as long as necessary to fulfill the purposes outlined in this policy, which includes maintaining internal business records, resolving disputes, and complying with any legal obligations.

5. Changes to this Policy

   We may update this Privacy Policy periodically. Any modifications will be posted directly to this page, and the "Last Updated" date will reflect the most recent revision.

6. Contact Us

   If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at [email protected].